Tracking Incoming Email Communication in Talenture IH – Talenture IH

Summary
Talenture IH integrates with a variety of email usage models to enable managing your email communications. This article explains how you can track all incoming email communication from candidates and vendors in Talenture IH.

1. Details
Talenture IH’s communication tracking feature connects every incoming email with the related candidate, vendor; providing a complete communication history. The following scenarios of enable this communication tracking are discussed here:

Using Microsoft Outlook
Configuring an External Email Account in Talenture IH

1.1 Integration via MS Outlook Addin
If you are using MS Outlook as your mail client, you can enable tracking of all your incoming and email communication using the TotalComm feature of Talenture IH. Talenture IH integrates with MS Outlook via the PSAN Outlook Add-in for tracking your incoming email.

The Outlook Add-in tracks all mail that you send to as well as receive from candidates and clients/vendors.

You can view all such tracked communications via the communication history icon provided next to candidate, clients etc. and also using the Communications module.

To learn how to enable the TotalComm feature refer to the following help article: Communication Tracking

1.2 Configuring an external email account in Talenture IH
If you’re not using MS Outlook and want to still track your email communications from your existing email account in Talenture IH then you can configure the email account directly in Talenture IH’s Email Client.

The Email Client Tool enables you to use specialized email accounts for recruitment from within the system. It is a fully functional Email Client supporting standards based SMTP and POP3/IMAP email accounts in which you can configure email accounts hosted on your own mail server or services such as Go Daddy, Gmail, Yahoo accounts etc. directly.

The Email Client Tool comes with integrated resume parsing – it automatically extracts and stores resumes received in email in the database.

All email sent to and received from candidates, vendors etc. via the Email Client are automatically tracked via the Communications module.

Similar to the Outlook Addin scenario described earlier, you can view all such tracked communications via the communication history icon provided next to candidate, vendors etc. and also using the Communications module.

You can also share the email account with multiple users in your team.

To learn how to configure your email account in Talenture IH, refer to the following help article:

Email Configuration

a. Feature Availability
The functionality of using external email accounts is available in the following Talenture IH Editions only:

Professional Edition
Enterprise Edition

2. Related Resources